PRIVACY NOTICE 

This Privacy Policy describes how www.flammes.co.uk (the “Site”, “we”, “us”, “our”, “flammes”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

At flammes, we care about your privacy. That’s why we only collect personal data if we have a good reason to do so. That’s also why we want to communicate transparently what we do with your data.

This Privacy Policy explains the types of information we may collect from you or that you may provide when using our Services. This Privacy Policy also describes flammes’s practices for collecting, using, maintaining and processing information.

For the purposes of European Economic Area data protection law (the “Data Protection Law“), the data controller of the data processed through the Services is the Customer who makes available and grants access and use of the Services to anyone on its behalf. For data retained through the website or data processed not through the Services [(i.e. contact details of potential customers or resumes sent to us from potential employees for the purpose of engagement with flammes)], we are the controller (the “Controller”).

Who are we?

Flammes is a modern home fragrance brand, aiming to cultivate happier and brighter days through the power of fragrance. Smells-good, feels-flammes.

Flammes is registered under FLAMMES LIMITED. Our registered company number is 16004372, and our registered office address is 238 Station Road, Addlestone, Surrey, United Kingdom, KT15 2PS

For ease of reference, we will further refer to ourselves using “we'', “us”, “our” or “flammes”. “You”, “your” or “yours” means the organisation/individual using the Services.

Please feel free to reach us at hello@flammes.co.uk if you have any questions.

Which personal data do we collect and why?

Below you can find what type of personal data we collect, what we use it for and how long we will keep it:

Your first and last name and your address

We cannot be sure to address you correctly if we don’t know who you are, and if you are purchasing an order from us we will need to know where to deliver this order to. We will keep this information in our customer database for as long as you do not object to us keeping it. You can always let us know if you no longer want us to keep this information and we will delete it immediately.

Phone number and email address

This is so we can easily contact you. In principle, we will never contact you unless it is to answer a question, let you know important information about your order, if we are working on an assignment for you or if you have applied for a job with us.

If you signed up to our newsletter, we may also send you updates on what flammes is up to. We do not want to spam you and we understand if you would rather not receive newsletters. If that is the case, you can always let us know, or you can unsubscribe from our mailing list using the link you can find at the bottom of each newsletter.

We will keep your email address and phone number in our customer or candidate database for as long as you do not object to us keeping it. If you no longer want us to keep this information, you can also always let us know.

Please do note that for as long as we have an ongoing contract, we are not able to remove this information from our databases as we will need it to execute the contract. And even after our contract has ended, we may be under a legal obligation to hold on to some of this information for a bit longer. For example, under accounting legislation, we must keep copies of our invoices which may mention your email address.

IP-address, Preferences & Data

When you visit our Site or get in touch with us, we may collect, generate, store and use certain personal data about you. In some cases we will use cookies to do this, for further information about the cookies we use and how to opt out of such cookies please see the section on Cookies.

This personal data may include:
-technical information, including: the Internet protocol (IP) address used to connect your computer to the Internet; your login information (if accessing an account with us); browser type and version; time zone setting; browser plug-in types and versions; device types; operating system; time and date of consent and platform; and any phone number used to call our customer service number.

-information about your visit to our Site, including: the full Uniform Resource Locators (URL); clickstream to, through and from our Site (including date and time); products you viewed, searched for or purchased; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse our Site.

We collect this data to help improve our site and your experience with flammes. This information is stored on our customer database and Google Analytics. If you no longer want us to keep this information, you can also always let us know.

Information provided during job applications

If you apply for a position with us, you will provide us with personal data in your cover letter and your CV.

We will save your contact details, cover letter and CV of every job applicant in our candidate database and may contact you in the future regarding job openings that may be of interest to you. Of course, we will delete all this information from our candidate database if you don’t like us holding on to it. Just let us know at hello@flammes.co.uk if this is the case.

Payment Information

All payments made on our website are possessed by a third party. We do not collect or store your card details or sensitive payment information. We do however collect your billing address to populate the invoice for your order.

These third parties have undertaken sufficient precautions to prevent the loss of your data. Some of these external data processors may be based in the United States and have certified their compliance with the EU-US Privacy Shield Framework, which means they will respect comparable data protection standards as those that apply in Europe.

We will keep your billing address for as long as you do not object to us keeping it. If you no longer want us to keep this information, you can also always let us know. It is important to note that we may be under a legal obligation to hold on to some of this information for a bit longer. For example, under accounting legislation, we must keep copies of our invoices which may mention your billing address.

Children’s Data

Our website is not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please let us know at hello@flammes.co.uk and we will promptly delete it.

How do we collect your data?

From You:
We collect personal information from you directly. We may also collect personal information from you indirectly, including through your use of our Site and/or Application and/or where we draw inferences about you (both as described above).

Communication & Interactions with flammes

Below are a list a possible ways of communication in which we could collect personal information:

• Create an account with us on our Site; 

• Make a purchase from our Site (or from us directly if you are one of our wholesale clients);

• Leave a review on our Site; 

• Ask us to provide you with products and services 

• Sign up to our newsletter 

• Complete our contact us form on our Site; 

• Correspond with us by email, telephone, SMS or via our contact portal on our Site 

• Mentioning or interacting with us on social media (for example by following/mentioning/tagging us or by contacting us directly).

• Apply for a job with us 

 

Cookies: 

Yes. We use cookies for the below reasons:

• ensure that our Services function properly,

• understand how visitors use and engage with our website, and analyse and improve Services. 

What are cookies?

Cookies are small files which are placed on your computer when you visit a website. Cookies are saved in your browser’s history and you can always delete them. You can also adjust your browser settings to prevent cookies from being saved on your computer.

There are two main types of cookies that can be set:

• First-party cookies: these cookies are placed and read by flammes directly when you use our Services,

• Third-party cookies: these cookies are not set by flammes, but by other companies, like Google, for site analytics purposes. 

Cookies play an important role in helping us provide effective and safe Services. Below is a list of commonly used cookies and the purposes that apply to them. This list is not exhaustive and describes the main reasons why we typically use cookies:

• Necessary cookies
  These cookies are essential to the operation of the Services and make it usable by enabling authentication and load balancing.

• Analytics cookies
  We use [Google Analytics] to generate anonymous statistics on how visitors use the website. We use these cookies to enhance the user experience on our website and to know which parts of the website or platform are most frequently visited or clicked on. This service may also collect information regarding the use of other sites, apps and online resources. You can learn about Google’s practices on their website. We have adjusted the Google Analytics settings to ensure no personal data is collected when you visit the platform.

• Advertising cookies
  We use Meta, Google, Pinterest, Shareable, LinkedIn and Business of Fashion for advertisements. We and our service providers will use cookies and similar technologies to direct flammes ads to you through targeted advertisements for our products on other sites you visit and to measure your engagement with those ads. These advertising service providers may collect non-identifiable information about your visits to our site. Such non-identifiable information does not include your name, address, email address or other personal information. The information is collected through the use of cookies and pixel tags. 

• In addition, you can click here to find further information about cookies and how to manage all cookies by changing your web browser settings.

How do we protect your personal data?

We are really careful to ensure all your information is kept private.

We work hard to protect your personal data against unauthorised access or disclosure. To do so, we take organisational measures to ensure that access to your data is restricted to those employees or agents who need to have access to it to help us process it. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We also take a whole range of technical measures to protect your data. Technical measures include, for example, user access management, vulnerability testing & employment of continuous monitoring technologies.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

If you want more information about the measures we take email us at contact us at hello@flammes.co.uk Do we share your data with others? We will never sell your personal data to another party!

Your rights

You may request us to send you a summary of the personal data processed about you. If you feel that your personal data has been processed incorrectly or incompletely, or if you feel that such processing was unnecessary, then you also can ask us to edit, supplement or erase your personal data from our databases. Under the applicable privacy legislation, you also have the right to the following:

• Right to be forgotten - in certain circumstances, you can ask for the data we hold about you to be erased from our records. Bear in mind, if you ask us to erase your information from our records, we may purchase data in the future that contains your information. We can however mark it as “do not contact” therefore stopping any contact we may make to you. 

• Right to restriction of processing - where certain conditions apply to have a right to restrict the processing. 

• Right of portability - you have the right to have the data we hold about you transferred to another organisation. 

• Right to object - you have the right to object to certain types of processing such as direct marketing.

• Right to object to automated processing, including profiling - you have the right to be subject to the legal effects of automated processing or profiling. 

• Right to judicial review - in the event that we refuse your request under rights of access, we will provide you with a reason as to why. You have the right to complain.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at hello@flammes.co.uk